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Check if your agent is running
Ensure that your agent application or service is actively running on your systemcontainer is up and running and did not exit due to any errors.
Check if your agent is logging any errors
Review the log files logs associated with your agent. Check for error messages or warnings that could indicate problems with the agent’s operation.
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Check the version of your agent
It's important to verify that you are running the latest version of the agent software. You can typically find the version number in the agent’s user interface or within the configuration filesThe agent will write its version to the logs on startup. It will also log a warning, if a newer version was found.
Check your agent token
Ensure that your agent token, which is used for authentication and secure communication with APIs, is correctly configured. Securely configure secrets
Learn more about configuration:
Connecting your Environments
General Issues
Check if your internet connection is running
Make sure that your device is connected to the internet. A stable internet connection is crucial for the agent’s ability to communicate with external services.Check your agent's internet network connection
In addition to checking your own internet connection, ensure Ensure that the agent itself has the necessary network connectivity to access both the API Control Plane backend, as well as your API gateway(s). This may involve verifying network configuration settings such as IP addresses, DNS servers, and gateways to ensure that the agent can reach its destination servers.